Business profile: The Relocation ConsultancyBy David Millward
January 25, 2013
The business: The Relocation Consultancy Limited, Kalewa, The Warren, C, Reading, Berkshire, RG4 7TQ. (0118) 947 0029. email@example.com, www.therelocationconsultancy.com, www.relolink.co.uk.
The bosses: Jenny Hogan, managing director, and Marie Darlow, marketing director.
What is your business about? “We specialise in corporate relocations, supporting businesses by providing high quality destination services to the UK and international relocation management services to a wide range of other countries worldwide.
“We work directly with the family moving and also alongside HR managers, providing assistance whenever it is needed and offering a seamless and highly personal service to all involved. Moving away from home for work can be immensely stressful for all involved. Our aim is to do everything we can to ensure these stress levels are kept to a minimum.”
What product/services do you offer? “Our employee relocation services include short-term assignment support, area orientations/tours, property/rental home search, home purchase assistance, school search and educational support, settling in services, tenancy administration and departure services.
“We also work closely with a variety of businesses, so can seamlessly deliver other services such as furniture rentals, removals services, immigration and visa services, and a range of other business services.
“As there is no ‘one size fits all’ solution to relocation, each project is tailor-made to the needs of the individual, their family and the company.
“To complement our UK relocation services, we recently launched our global relocation service, Relolink, which aims to simplify staff mobilisations departing from the UK by providing qualified administrative support.”
How and when did you start your business? “The business was originally founded in the 1980s by a lady called Sue Dook, who recognised the need for professional relocation support. When she retired, her daughter, Amanda Sheridan – an expat herself – rebranded and relaunched the company. Amanda has since taken a sabbatical and the day-to-day running of the business has moved to us.”
How many staff to do you employ? “We work with 50-plus consultants and a network of support services nationwide. We have also signed up destination service providers worldwide to enable us to provide an international service to our clients, meaning we can currently support moves to France, Germany, Spain, Portugal, Belgium, Switzerland, Italy, Malta, The Netherlands, Czech Republic, Ukraine, India, China, Philippines, South Korea, USA, Canada, Mexico, Kingdom Of Saudi Arabia, United Arab Emirates, Russia, Australia, Indonesia and New Zealand.”
Who are you customers? “Whilst we are happy to support moves for individual families, we predominantly work alongside HR departments at international companies, helping with their staff mobilisations.”
What sets you apart from the competition? “High integrity, good listening skills and down-to-earth knowledge and experience. Also, whilst many companies within our industry accept commissions, we pride ourselves on being completely independent. We always ask that any commissions offered to us are converted to discounts for our clients.”
How has the recession affected business? “Fortunately we have worked hard to ensure we hold a broad business base, so have had a steady influx of work. However, within this client base we have noticed a reduction in the number of relocations to the UK since the recession took hold. We have also noticed various cost-cutting trends emerging, such as shorter assignments and self-managed relocations.”
How do you feel about the future? “Very positive. We continue to forge links with local councils and other businesses, to ensure our services remain comprehensive and competitive. We very much believe that if you strive to help other people, everyone benefits in the long term.”