Qinetiq, one of Farnbrough’s biggest employers, has achieved ISO 9001:2000 certification from Lloyd’s Register Quality Assurance (LRQA).
LRQA was established in 1985 by Lloyd’s Register, which pioneered modern day principles of quality assurance and is now acknowledged worldwide for reliability, integrity and innovation.
This new standard requires a process based approach to business and places increased emphasis on customer satisfaction.
While being assessed for the latest ISO certificate well in advance of the compulsory transition date of December 14 2003, Qinetiq received two particular accolades for its management systems and processes.
These were in respect of the company’s ability to manage large projects and for its ‘Deliver Services’ process.
LRQA auditing combines observation of work, review of records and face-to-face questioning of staff at all levels.
During the six months of assessment by the LRQA team a cross-section of Qinetiq’s business areas was heavily scrutinised.
Starting at the top with the offices of managing directors, the LRQA team worked their way through a variety of business groups and functions to ensure the company’s management system and processes were not only in place, but also implemented across the whole of the organisation.
Graham Coley, Qinetiq’s director of business continuity, said: “This is the first time that Qinetiq Group plc has worked together to the new ISO standard and it is very satisfying to have achieved it so well and a whole year in advance of the compulsory transition date.”