Residents in Merton Close claim "no one will listen" to them, despite suffering from major floods over the past 20 years.

A torrential downpour two weeks ago has forced one couple to move to a hotel, while another family has had to leave the heating on for more than a week in an attempt to dry out the damp.

But this is not the first time the street has been hit by severe flooding. Vicki Goddard, 82, has lived in the close for 14 years.

She said: "We have had floods here before but this is the worst.

"Eight properties have been damaged this time and one neighbour has had to move to a hotel. It's really awful.

"But no one does anything when we contact them, although Bracknell Forest Borough Council has been wonderful in trying to find out what can be done."

Resident John Chaplain said: "This is the fourth time we've been flooded. We have tried to sort things out but no one does anything. I think it's disgusting.

"Our house is still damp after a week. It's ruined everything.

"I'd like to see something done. The road was like a river."

Last Friday Mr MacKay visited residents and investigated the flooding in the hope of putting an end to the ongoing problem.

He said: "I am meeting with Thames Water next month to discuss the situation but it's very important you all write letters to them as soon as possible.

"Cllr Paul Bettison (leader of Bracknell Forest Borough Council) is also arranging a meeting with them. The more pressure we can put on them the more likely we are to get something done."

But Thames Water is adamant the consistent flooding is not its responsibility. Spokesman Andrew Boyd said: "We visited the residents on Tuesday, August 13, a few days after they reported the flooding. We weren't able to attend on the day because of being so busy.

"When we got there we found the flooding was coming from a culvert, which is the responsibility of Bracknell Forest Borough Council. I would be surprised if the residents were not told that on the day."